');--success-svg-icon:url('data:image/svg+xml;utf8,');--info-svg-icon:url('data:image/svg+xml;utf8,');--chevron-svg-icon:url('data:image/svg+xml;utf8,');--checkbox-svg-icon:url('data:image/svg+xml;utf8,');--radiobutton-svg-icon:url('data:image/svg+xml;utf8,');--show-password-svg-icon:url('data:image/svg+xml;utf8,');--hide-password-svg-icon:url('data:image/svg+xml;utf8,');--bde-woo-notices__icon-size:16px;--bde-woo-notices__padding:24px;--bde-woo-notices__border-radius:4px;--bde-woo-notices__error-background:var(--red-50);--bde-woo-notices__error-text:var(--red-500);--bde-woo-notices__error-link-text:var(--red-500);--bde-woo-notices__error-link-text-hover:var(--red-500);--bde-woo-notices__info-background:var(--sky-100);--bde-woo-notices__info-text:var(--sky-500);--bde-woo-notices__info-link-text:var(--sky-500);--bde-woo-notices__info-link-text-hover:var(--sky-500);--bde-woo-notices__success-background:var(--emerald-100);--bde-woo-notices__success-text:var(--emerald-700);--bde-woo-notices__success-link-text:var(--emerald-700);--bde-woo-notices__success-link-text-hover:var(--emerald-700);--bde-woo-sale-badge__border-radius:2px;--bde-woo-sale-badge__padding:4px 8px;--bde-woo-ratings__filled-star-svg:url('data:image/svg+xml;utf8,');--bde-woo-ratings__empty-star-svg:url('data:image/svg+xml;utf8,');--bde-woo-ratings__star_size:18px;--bde-woo-product-images__border-radius:4px;--bde-woo-product-images__border-width:0px;--bde-woo-product-images__border-color:var(--grey-300);--bde-woo-wrappers__background-color:var(--white);--bde-woo-wrappers__border-radius:4px;--bde-woo-wrappers__border-color:var(--grey-300);--bde-woo-wrappers__border-width:1px;--bde-woo-wrappers__shadow:rgba(0,0,0,.05) 0 1px 3px,rgba(0,0,0,.05) 0 1px 2px;--bde-woo-tables__header-color:var(--grey-100);--bde-woo-tables__background-color:var(--white);--bde-woo-tables__border-radius:4px;--bde-woo-tables__border-width:1px;--bde-woo-widgets__chip-background-color:transparent;--bde-woo-widgets__chip-background-color-hover:var(--indigo-50);--bde-woo-widgets__chip-text-color:inherit;--bde-woo-widgets__handle-border-color:var(--grey-300);--bde-woo-widgets__handle-background-color:var(--white);--bde-woo-widgets__handle-background-color-hover:var(--white);--bde-woo-widgets__handle-shadow:rgba(0,0,0,.05) 0 1px 3px,rgba(0,0,0,.05) 0 1px 2px;--bde-woo-widgets__handle-shadow-hover:var(--grey-300) 0 0 4px;--bde-woo-widgets__remove-item-from-cart-color:var(--grey-450);--bde-woo-select2__active-item-background-color:var(--indigo-50);--bde-woo-gallery__zoom-icon-shadow:rgba(0,0,0,.05) 0 1px 3px,rgba(0,0,0,.05) 0 1px 2px;--bde-woo-payment-box-background-color:var(--grey-100);--bde-woo-payment-box-border-color:var(--grey-200);--bde-woo-payment-box-border-width:1px;--bde-woo-quicklook-button-icon:url(/wp-content/uploads/breakdance/css/icons/eye.svg);--bde-woo-quicklook-button-background-color:none;--bde-woo-quicklook-button-icon-size:20px;--bde-woo-quicklook-button-backdrop-color:rgba(0,0,0,.15);--bde-woo-quicklook-button-backdrop-opacity:.7;--bde-woo-quicklook-modal-background-color:var(--white);--bde-woo-quicklook-overlay-color:rgba(0,0,0,.7);--bde-woo-quicklook-close-button-size:2em;--bde-woo-quicklook-arrow-size:1em;--bde-woo-quicklook-arrow-color:var(--white);--bde-woo-responsive__stack:row}:root{--bde-links-color:var(--bde-brand-primary-color);--bde-links-color-hover:var(--bde-brand-primary-color-hover);--bde-button-primary-background-color:var(--bde-brand-primary-color);--bde-button-primary-background-color-hover:var(--bde-brand-primary-color-hover);--bde-button-secondary-border-color:var(--bde-brand-primary-color);--bde-button-secondary-border-color-hover:var(--bde-brand-primary-color);--bde-button-secondary-text-color:var(--bde-brand-primary-color);--bde-button-secondary-background-color-hover:var(--bde-brand-primary-color);--bde-button-text-text-color:var(--bde-links-color);--bde-button-text-text-color-hover:var(--bde-links-color-hover);--bde-button-font-size:var(--bde-body-font-size);--bde-form-font-size:var(--bde-body-font-size);--bde-form-input-border-top-left-radius:var(--bde-form-input-border-radius);--bde-form-input-border-top-right-radius:var(--bde-form-input-border-radius);--bde-form-input-border-bottom-left-radius:var(--bde-form-input-border-radius);--bde-form-input-border-bottom-right-radius:var(--bde-form-input-border-radius);--bde-form-input-border-top:var(--bde-form-input-border-width) solid var(--bde-form-input-border-color);--bde-form-input-border-right:var(--bde-form-input-border-width) solid var(--bde-form-input-border-color);--bde-form-input-border-bottom:var(--bde-form-input-border-width) solid var(--bde-form-input-border-color);--bde-form-input-border-left:var(--bde-form-input-border-width) solid var(--bde-form-input-border-color);--bde-form-label-color:var(--bde-headings-color);--bde-form-input-focused-border-color:var(--bde-brand-primary-color);--bde-form-input-focused-shadow:var(--bde-brand-primary-color) 0 0 2px;--bde-form-checkbox-selected-color:var(--bde-brand-primary-color);--bde-woo-base-text-color:var(--bde-body-text-color);--bde-woo-base-headings-color:var(--bde-headings-color);--bde-woo-base-primary-color:var(--bde-brand-primary-color);--bde-woo-base-primary-color-hover:var(--bde-brand-primary-color-hover);--bde-woo-base-extra-small-gaps:calc(var(--bde-woo-base-small-gaps)/var(--bde-woo-base-ratio));--bde-woo-base-small-gaps:calc(var(--bde-woo-base-space)/var(--bde-woo-base-ratio));--bde-woo-base-standard-gaps:var(--bde-woo-base-space);--bde-woo-base-medium-gaps:calc(var(--bde-woo-base-space)*var(--bde-woo-base-ratio));--bde-woo-base-big-gaps:calc(var(--bde-woo-base-medium-gaps)*var(--bde-woo-base-ratio));--bde-woo-base-large-gaps:calc(var(--bde-woo-base-big-gaps)*var(--bde-woo-base-ratio));--bde-woo-base-extra-large-gaps:calc(var(--bde-woo-base-large-gaps)*var(--bde-woo-base-ratio));--bde-woo-typography-ratio:var(--bde-font-size-ratio);--bde-woo-typography__size-small:calc(var(--bde-woo-typography__size-standard)/var(--bde-woo-typography-ratio));--bde-woo-typography__size-small-font-family:var(--bde-body-font-family);--bde-woo-typography__size-standard:var(--bde-body-font-size);--bde-woo-typography__size-standard-font-family:var(--bde-body-font-family);--bde-woo-typography__size-medium:calc(var(--bde-woo-typography__size-standard)*var(--bde-woo-typography-ratio));--bde-woo-typography__size-medium-font-family:var(--bde-heading-font-family);--bde-woo-typography__size-large:calc(var(--bde-woo-typography__size-medium)*var(--bde-woo-typography-ratio));--bde-woo-typography__size-large-font-family:var(--bde-heading-font-family);--bde-woo-typography__size-extra-large:calc(var(--bde-woo-typography__size-large)*var(--bde-woo-typography-ratio));--bde-woo-typography__size-extra-large-font-family:var(--bde-heading-font-family);--bde-woo-buttons-and-links__text-link-color:var(--bde-woo-base-primary-color);--bde-woo-buttons-and-links__text-link-color-hover:var(--bde-woo-base-primary-color-hover);--bde-woo-buttons-and-links__nav-link-color:var(--bde-woo-base-text-color);--bde-woo-buttons-and-links__nav-link-color-hover:var(--bde-woo-base-text-on-primary-color);--bde-woo-buttons-and-links__nav-link-color-active:var(--bde-woo-base-primary-color);--bde-woo-forms__spacing-after-label:var(--bde-form-after-label);--bde-woo-forms__spacing-between-fields:var(--bde-form-gap);--bde-woo-forms__spacing-between-columns:var(--bde-woo-base-extra-large-gaps);--bde-woo-forms__labels-color:var(--bde-form-label-color);--bde-woo-forms__inputs-background-color:var(--bde-form-input-background-color);--bde-woo-forms__inputs-text-color:var(--bde-form-text-color);--bde-woo-forms__inputs-placeholder-color:var(--bde-form-input-placeholder-color);--bde-woo-forms__inputs-border-color:var(--bde-form-input-border-color);--bde-woo-forms__inputs-border-width:var(--bde-form-input-border-width);--bde-woo-forms__inputs-border-radius:var(--bde-form-input-border-top-left-radius) var(--bde-form-input-border-top-right-radius) var(--bde-form-input-border-bottom-right-radius) var(--bde-form-input-border-bottom-left-radius);--bde-woo-forms__inputs-background-color-focused:var(--bde-form-input-focused-background-color);--bde-woo-forms__inputs-border-color-focused:var(--bde-form-input-focused-border-color);--bde-woo-forms__inputs-shadow-focused:var(--bde-form-input-focused-shadow);--bde-woo-forms__inputs-shadow:var(--bde-form-input-input-shadow);--bde-woo-forms__inputs-select2-hover-item:var(--bde-woo-base-primary-color);--bde-woo-forms__labels-required-color:var(--bde-form-label-required-color);--bde-woo-forms__labels-required-size:var(--bde-form-label-required-size);--bde-woo-forms__labels-required-nudge-x:var(--bde-form-label-required-nudge-x);--bde-woo-forms__labels-required-nudge-y:var(--bde-form-label-required-nudge-y);--bde-woo-tables__border-color:var(--bde-woo-base-border-color);--bde-woo-sale-badge__background-color:var(--bde-woo-base-primary-color);--bde-woo-sale-badge__text-color:var(--bde-woo-base-text-on-primary-color);--bde-woo-sale-badge__font-weight:var(--bde-woo-typography-font-weight-heavy);--bde-woo-sale-badge__font-size:var(--bde-woo-typography__size-standard);--bde-woo-widgets__chip-text-color-hover:var(--bde-woo-buttons-and-links__text-link-color);--bde-woo-widgets__handle-border-color-hover:var(--bde-woo-base-primary-color);--bde-woo-notices__padding-left:calc(var(--bde-woo-notices__padding) + var(--bde-woo-notices__icon-size) + (var(--bde-woo-notices__icon-size)/2));--bde-woo-quicklook-button-text-color:var(--bde-button-primary-text-color);--bde-woo-quicklook-button-background-color-hover:var(--bde-woo-quicklook-button-background-color);--bde-woo-quicklook-button-icon-spacing:var(--bde-woo-base-standard-gaps);--bde-woo-quicklook-close-button-color:var(--bde-woo-base-headings-color);--bde-woo-quicklook-arrow-color-hover:var(--bde-woo-quicklook-arrow-color);--bde-woo-quicklook-arrow-background-color:var(--bde-brand-primary-color);--bde-woo-quicklook-arrow-background-color-hover:var(--bde-woo-quicklook-arrow-background-color)}:root{--bde-base-font-size:21px}.breakdance .button-atom{display:inline-flex;align-items:center;justify-content:center;vertical-align:middle;appearance:none;box-sizing:border-box;margin:0;border:0;padding:0;background-color:transparent;font-size:var(--bde-button-font-size);line-height:var(--bde-button-line-height);transform:translate(0,0);max-width:100%}.breakdance .button-atom--custom{text-align:center;font-weight:var(--bde-button-font-weight);text-decoration:none;padding:var(--bde-button-padding-base);border-radius:var(--bde-button-border-radius);border-width:var(--bde-button-border-width);border-style:solid;border-color:transparent;overflow:hidden}.breakdance .button-atom--custom{color:var(--bde-button-custom-text-color);background:var(--bde-button-custom-background-color);border-color:var(--bde-button-custom-border-color)}.breakdance *,.breakdance *:before,.breakdance *:after{box-sizing:border-box}.breakdance img{max-width:100%;height:auto}.breakdance-rich-text-styles>*:first-child{margin-top:0}.breakdance{background-color:var(--bde-background-color);color:var(--bde-body-text-color)}.breakdance h1{color:var(--bde-headings-color)}.breakdance a{color:var(--bde-links-color)}.breakdance{font-family:var(--bde-body-font-family);font-size:var(--bde-body-font-size);line-height:1.6}.breakdance h1{font-family:var(--bde-heading-font-family)}.breakdance h1{font-size:var(--bde-h1-font-size)}@media (max-width:1119px){.breakdance{font-family:var(--bde-body-font-family);font-size:var(--bde-body-font-size)}}@media (max-width:1023px){.breakdance{font-family:var(--bde-body-font-family);font-size:var(--bde-body-font-size)}}@media (max-width:767px){.breakdance{font-family:var(--bde-body-font-family);font-size:var(--bde-body-font-size)}}@media (max-width:479px){.breakdance{font-family:var(--bde-body-font-family);font-size:var(--bde-body-font-size)}}@media (max-width:1119px){.breakdance .bde-menu-93-101 .breakdance-menu{--links-gap:0}.breakdance .bde-menu-93-101 .breakdance-menu{--dropdown-link-icon-display:none;--dropdown-link-description-display:none;--dropdown-links-gap:var(--gap-none)}.breakdance .bde-menu-93-101 .breakdance-menu-list{align-items:stretch;background-color:var(--menu-background);display:none;flex-direction:column;left:var(--mobile-offset-x);max-height:var(--menu-max-height);overflow:hidden;overflow-x:hidden;overflow-y:auto;position:absolute;top:var(--mobile-offset-y,100%);width:100vw;z-index:100}.breakdance .bde-menu-93-101 .breakdance-menu-list:not(.is-visible):not(.is-collapsing){height:0}.breakdance .bde-menu-93-101 .breakdance-menu-list>.bde-button{border-top:var(--link-border);margin-left:0;padding:10px 15px}.breakdance .bde-menu-93-101 .breakdance-menu-list>.bde-button .breakdance-link{width:100%}.breakdance .bde-menu-93-101 .breakdance-menu-list>:last-child{border-bottom:var(--link-border)}.breakdance .bde-menu-93-101 .breakdance-menu-list>.breakdance-link,.breakdance .bde-menu-93-101 .breakdance-menu .breakdance-menu-link{border-top:var(--link-border);justify-content:var(--link-alignment);padding:var(--mobile-link-padding)}.breakdance .bde-menu-93-101 .breakdance-dropdown-floater{opacity:1;overflow:hidden;padding-top:0;position:static;transform:none}.breakdance .bde-menu-93-101 .breakdance-dropdown-floater:not(.is-visible):not(.is-collapsing){height:0}.breakdance .bde-menu-93-101 .breakdance-dropdown-body{background-color:var(--link-background-color);border-radius:0;border-top:var(--link-border);box-shadow:none;flex-direction:column}.breakdance .bde-menu-93-101 .breakdance-dropdown-section{--dropdown-section-padding:0;--dropdown-section-gap:var(--gap-none)}.breakdance .bde-menu-93-101 .breakdance-dropdown-columns{--dropdown-columns-stack:column;--dropdown-columns-gap:var(--gap-none)}.breakdance .bde-menu-93-101 .breakdance-dropdown-column{gap:var(--gap-none)}.breakdance .bde-menu-93-101 .breakdance-dropdown-column+.breakdance-dropdown-column{border-top:var(--link-border)}.breakdance .bde-menu-93-101 .breakdance-menu .breakdance-dropdown-link{justify-content:var(--link-alignment);padding:var(--mobile-link-level-3-padding);white-space:normal}.breakdance .bde-menu-93-101 .breakdance-menu .breakdance-dropdown-link+.breakdance-dropdown-link{border-top:var(--link-border)}.breakdance .bde-menu-93-101 .breakdance-menu-toggle{display:flex}}.breakdance .bde-button-93-112 .bde-button__button{--bde-button-custom-border-color:transparent;--bde-button-custom-border-color-hover:transparent;--bde-button-custom-text-color:#fff;--bde-button-custom-text-color-hover:#fff;--bde-button-custom-background-color:#ff6d2d;--bde-button-custom-background-color-hover:#ff6d2d}.breakdance .bde-section-261-100{background-color:#fff}.breakdance .bde-heading-261-101{font-size:32px}.breakdance .bde-rich-text-261-102{margin-top:15px;font-size:20px;width:100%}.breakdance .bde-rich-text-261-102 p{font-size:20px}@media (max-width:479px){.breakdance .bde-rich-text-261-102 p{font-size:18px}}
Heeft u een klacht?
Heeft u een klacht over de behandeling van uw fysiotherapeut of bent u ontevreden over de
manier waarop uw fysiotherapeut of zijn medewerker met u is omgegaan? Dan is het goed
om dit kenbaar te maken. Voor uzelf, voor andere patiënten en voor de kwaliteit van de
fysiotherapie.
Ga in gesprek met uw fysiotherapeut
Ga allereerst het gesprek aan met uw fysiotherapeut of neem contact op met de praktijk.
Neem iemand mee die u vertrouwt als u het lastig vindt om dit alleen te doen, bijvoorbeeld uw partner,
een familielid of iemand anders. Tips over hoe u zo'n gesprek kunt aanpakken vindt u op de website van een
patiëntenorganisatie zoals bijvoorbeeld Zorgbelang.
Helpt het gesprek met uw fysiotherapeut niet, dan kunt u een klacht indienen. De behandeling van
de klacht is gratis, uitgezonderd de (eventuele) kosten van bijstand als u bijvoorbeeld een
advocaat inschakelt.
Klachtenregeling Fysiotherapie
Kunt u niet in gesprek met uw fysiotherapeut of bent u niet tevreden met de geboden oplossing?
Dan is er voor u een wettelijk goedgekeurde klachtenprocedure.
De Klachtenregeling Fysiotherapie biedt u een onafhankelijke klachtenfunctionaris.
U kunt telefonisch contact opnemen met het verzoek om ondersteuning van de klachtenfunctionaris te
krijgen bij het indienen van een klacht.
Klachtenfunctionaris
Wanneer u nadere vragen hebt of er niet uitkomt, is het mogelijk om de klachtenfunctionaris
telefonisch te benaderen.
De onafhankelijke klachtenfunctionaris bekijkt uw klacht, geeft advies over het indienen van een
klacht, helpt bij het formuleren ervan en geeft advies bij het zoeken naar een oplossing. U krijgt
binnen twee weken een reactie van het secretariaat of de klachtenfunctionaris op uw ingediende
klacht.
Contactgegevens klachtenfunctionaris
Secretariaat Klachtenregeling Fysiotherapie
Postbus 248
3800 AE Amersfoort
T 033 467 29 00 (u wordt doorverbonden).
Bereikbaar van maandag tot en met vrijdag van 8.30-17.00 uur.